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What Do I Do if a Toilet Overflows Two Floors?

12/29/2020 (Permalink)

Overflowing broken toilet Toilet overflows are never pleasant

What Do I Do if a Toilet Overflows Two Floors?

Toilet overflows are never pleasant, but what happens if the overflow is so extensive, it goes through two or more floors in your commercial property? Time is of the essence, so it’s best to act quickly. Here’s what to do when a toilet in your building overflows due to sewer damage, clogs, or other issues:

Turn Off the Water
Find the flooded toilet and turn off the water valve located at the base. You’ll also want to take the lid off the tank and make sure the flapper valve is closed, so no additional water from the tank will flow into the bowl. Don’t worry about reaching into the tank; the water in there is clean and safe.

Try Plunging
Use a plunger to see if you can dislodge a clog. If the toilet is blocked, plunging will suction out the clog, and the remaining water inside the bowl should drain. If that doesn’t seem to work, you may have bigger issues going on. Tree roots may have grown into the pipes, causing a crack in the line, or another type of sewer damage may have occurred.
If this is the case, you will need to call in the professionals. Don’t try to take anything apart or attempt to find the cause of the problem yourself.

Call Your Local Sewage Company
Water damage remediation specialists in Salina, KS, can take care of your issue, start to finish. They will properly diagnose the source of your problem and remove damaged floors, ceilings, and other wet materials. They will then begin the process of cleaning, disinfecting, and drying everything out thoroughly.

Place a Call to Your Insurance Company
Once your technicians know the source of your overflow, call your insurance agent to discuss what your policy covers. Toilet overflows due to clogs are usually covered by most policies, but issues that stem from sewer damage often are not covered. Your agent will advise you about your best options.
The most important thing you can do is act quickly. Secondary damage, like mold, mildew, and rot, can occur if the moisture isn’t cleaned up and dried out immediately.

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